Trying on Shoes

I believe one of the keys to wise leadership is the ability to try on a lot of shoes . . . not all of which will be comfortable. Some may pinch a bit, or have you tottering to maintain your balance. Some will be well-worn and rather tattered with little to no support. Others will be thick and rigid like a ton of bricks. And dozens of others will fall somewhere in between. But the time and effort it takes to walk a mile in someone’s shoes (not a block, a block is easy, we’re talking a mile here) can make all the difference in moving you from “reasonable” . . . “justifiable” decisions to truly impactful ones.

You may make one decision when all you see is a child’s disruptive behavior, and you want that behavior to stop. You may make an entirely different decision when you realize that no one was home to get the child up in the morning, he is basically raising his baby sister, he is scared and hungry, and putting on a tough exterior so no one will know. If you’re going for impact, simply addressing the behavior will do little to truly change the situation.

While it may be easier to empathize with a child, the same concept applies to staff, contractors, partner organizations — you know, those we call “grown-ups.” When one of these individuals acts in a seemingly illogical, from your perspective detrimental, or otherwise aggravating manner, do you insist that they fall in line (after all, you’re the leader, right?!?) or do you dig a bit deeper to see why they are responding as they are?

You’re right. You don’t have time to hold everyone’s hand, to nurse them along until they can get on board. And I’m sure you will have much more time down the line, when your project gets derailed and you have to invest the time to go back and try to re-group, or fill the void left by a partner who decided to walk away. I understand, your shoes are really comfortable. Why should you mess with trying on someone else’s shoes?

Because, hopefully, you’re in this leadership gig for the long haul. And making decisions without taking into consideration other perspectives is short-sighted. That doesn’t mean that everyone is going to like every decision you make, but it does mean when you seek first to understand you have a better chance of reaching your ultimate goals.

So how do you know when you need to test drive some new footwear? A good starting point is when you find yourself taking a hard line on something, and aren’t interested in someone else’s opinion. That is usually exactly when you need to take a walk the most. You ultimately may not change your position, and that’s fine. When people know you looked at a situation from their perspective, even if they aren’t thrilled with the ultimate decision, it becomes easier for them to come on board and take the journey with you.

Maybe it’s time you tried on some new shoes.

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